1. General Information
Solution11 respects your right to privacy and is committed to protecting the personal data you provide to us when using our website. This Privacy Policy explains how we collect, use, store, and protect your data in compliance with GDPR requirements.
2. What Data We Collect
2.1 Personal Data
We collect personal data that you provide to us through the contact form on our website. This data may include:
- Solution11
- office@solution11.com
2.2 Automatically Collected Data
We also automatically collect certain data when you visit our website, including:
- Browser and device information
- IP address
- Cookie data (more details in our Cookie Policy)
This data is used for Google Analytics and Google advertising campaigns to improve our advertising strategies and data processing.
3. How We Use Your Data
3.1 Customer Communication
The data collected through the contact form is used to communicate with you and create a customer database. This data may be used for:
- Responding to your inquiries
- Sending newsletters, promotions, greetings, and announcements that may be of interest to you
- Improving our services and customer support
3.2 Marketing and Advertising
We may use your data for marketing and advertising campaigns, including sending relevant offers and promotions. Google Analytics is used to better understand user behavior on our website and optimize our advertising campaigns.
4. Legal Basis for Data Processing
The collection and processing of your data are carried out on the following legal grounds:
- Your consent given when filling out the form on the website
- The necessity for the performance of a contract or taking steps at your request
- Our legitimate interests, such as improving our services
5. Data Storage and Protection
Your data is stored on a secure server and is protected from unauthorized access, disclosure, or alteration. We implement appropriate technical and organizational measures to ensure the security of your data in accordance with GDPR requirements.
6. Data Sharing with Third Parties
Your data is not shared with third parties, except where necessary to fulfill legal obligations or protect our legitimate interests, as described in this Policy.
7. Your Rights
Under GDPR, you have the following rights concerning your data:
- Right to Access: You have the right to request information about what data we store and how it is processed.
- Right to Rectification: You have the right to request the correction of inaccurate or incomplete data.
- Right to Erasure: You have the right to request the deletion of your data (“right to be forgotten”) if it is no longer needed for the purposes for which it was collected.
- Right to Restriction of Processing: You can request the restriction of the processing of your data in certain cases.
- Right to Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format for transfer to another controller.
- Right to Object: You have the right to object to the processing of your data based on our legitimate interests or for direct marketing purposes.
To exercise your rights, please contact us via email at office@solution11.com.
8. Data Retention Period
We retain your data only for as long as necessary to fulfill the purposes for which it was collected or as required by law.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes through our website or via email.
10. Contact Information
If you have any questions or comments about this Privacy Policy or how we process your data, please contact us:
- Email: office@solution11.com